Question 1

Are NeuroForge compounds legal?

Accepted Answer

All products are sold for **research use only** and are not approved for
human consumption by the FDA, Health Canada, or equivalent regulators
outside specific clinical indications. Personal possession laws vary by
jurisdiction. If you are unsure of the status of a specific compound in
your region, contact a local pharmacist or attorney before ordering.

Question 2

Do you ship internationally?

Accepted Answer

No — we ship within Canada only. Shipping is a flat $25 CAD anywhere in
Canada. We do not ship to the United States or internationally.

Question 3

Do you require a prescription?

Accepted Answer

No. Products are sold as research materials and do not carry a
prescription requirement. Customers are responsible for understanding the
legal status of each compound in their jurisdiction.

Question 4

How long does shipping take?

Accepted Answer

Orders placed before 2 p.m. MT ship same-day. Typical transit is 2–4
business days within Canada, 3–7 business days to the US. You will receive
a tracking number the moment the label is generated.

Question 5

How is cold-chain maintained in transit?

Accepted Answer

Lyophilized (powder) compounds are stable in ambient temperature for
multiple days — standard shipping is sufficient. For any reconstituted
product or compound flagged as cold-sensitive, we use insulated packaging
with reusable ice packs. If you receive a package that looks like it has
been sitting in extreme heat or cold, photograph it before opening and
contact support.

Question 6

My order hasn't arrived.

Accepted Answer

Check the tracking link in your order confirmation first. If there's no
movement for more than 3 business days after the expected delivery
window, contact support — we will either re-ship or issue a refund
depending on the situation.

Question 7

What payment methods do you accept?

Accepted Answer

Credit card (Visa, Mastercard, AmEx) via Stripe for all Canadian orders
and most US orders. For orders flagged by our processor, we offer e-transfer
(Canada only). We do not accept cryptocurrency at this time.

Question 8

Is my payment information stored?

Accepted Answer

No. Payment is processed by Stripe and card data never touches our
servers. You can save a card for future checkout through Stripe's secure
vault if you want a faster return experience.

Question 9

Are returns available?

Accepted Answer

Due to the nature of the products and sterile handling requirements, we
do not accept returns on opened or reconstituted vials. Unopened vials in
original packaging may be returned within 14 days of receipt for store
credit, minus shipping. Contact support before shipping anything back.

Question 10

How do I store a vial I just received?

Accepted Answer

Lyophilized (dry powder) vials should go into the freezer (-20°C) if
you're not planning to reconstitute within the next 30 days. Otherwise
refrigerator (2–8°C) is fine. See the
[cold-chain guide](/resources/guides/cold-chain-and-shelf-life) for
specifics.

Question 11

How do I reconstitute a vial?

Accepted Answer

See the [reconstitution guide](/resources/guides/reconstitution-101). You
will need bacteriostatic water, alcohol swabs, and an insulin syringe.

Question 12

How long does a reconstituted vial last?

Accepted Answer

Most peptides are stable for 28–30 days at 2–8°C once reconstituted. A
few (DSIP is the primary example) are shorter at 14–21 days. Vial labels
note any compound-specific shelf-life considerations.

Question 13

Should I consult a doctor before using these products?

Accepted Answer

**Yes.** Any peptide use outside a controlled research setting should be
discussed with a licensed physician — particularly if you take
prescription medications, have a history of cardiovascular disease,
diabetes, thyroid conditions, or hormone-dependent cancers.

Question 14

What are common side effects?

Accepted Answer

Side-effect profiles vary widely by compound. Injection-site redness and
mild bruising are the most common across all subq protocols. GLP-1
agonists commonly cause nausea and GI effects during dose escalation.
GHRPs can cause flushing or mild appetite changes. Compound-specific
detail is covered in each product listing and the relevant protocol.

Question 15

What do I do if something goes wrong?

Accepted Answer

Stop the compound. If the symptom is mild (localized redness, mild
nausea), observe for 24–48 hours and log it. If the symptom is systemic
or severe — chest pain, shortness of breath, significant swelling,
persistent vomiting — seek immediate medical attention. Tell the treating
physician exactly what you took, at what dose, and when.

Question 16

How do I know the product is what the label says?

Accepted Answer

NeuroForge operates a third-party HPLC verification program. Certificates
of analysis are available on request for any lot — email support with
your order number and the batch code printed on the vial.

Question 17

Do you test for purity?

Accepted Answer

Yes. Every production lot is tested for identity and purity (minimum 98%)
before release. Endotoxin and sterility testing are run on reconstituted
samples. Out-of-spec lots are rejected and never ship to customers.

FAQ

Legal and regulatory

Shipping and fulfillment

Payment

Storage and handling

Safety

Product authenticity